Refund Policy

We are committed to providing you with quality products and an enjoyable shopping experience. Please review our policy below to understand your rights regarding returns, refunds, and replacements.

1. Right of Withdrawal (14-Day Return Policy)

Under EU law, customers have the right to withdraw from most purchases within 14 days of receiving the goods. However, please note:

  • Customized Products: As all items in our store are made to order and customized, they are exempt from the 14-day right of withdrawal. By placing an order, you agree to this exemption.
  • Non-refundable Items: Orders cannot be refunded if the product is correct and as described but is no longer wanted or needed.

2. Refunds or Replacements for Defective or Damaged Items

If your product arrives damaged, defective, or misprinted, we offer you the choice of a free replacement or a full refund.

  • Reporting Period: Please contact us within 30 days of receiving the item to report any issues. Claims submitted after 30 days may not be eligible.
  • Required Documentation: To process your request, provide photos and a description of the issue through our contact form [insert link to contact form].

This right to a replacement or refund is compliant with EU law and extends for up to 2 years for defective goods.

3. Delivery Delays and Lost Items

We strive to ensure your order arrives within 30 days. If your order has not arrived within this timeframe, please reach out to us.

  • Lost Items: If an item is confirmed lost during shipping, you can request a replacement or a full refund.

4. Return Shipping Costs

  • Customer Responsibility: For any returns of non-defective items (where return is allowed), customers are responsible for covering the return shipping costs.
  • No Return Required for Damaged Items: In the case of damaged or defective items, return shipping is not necessary; we will process the refund or replacement directly.

5. How to File a Refund or Replacement Request

If you need to request a refund or replacement, please follow these steps:

  1. Complete our contact form [insert link to contact form] within the applicable time frame.
  2. Provide your order number, a description of the issue, and any supporting photos.
  3. Our team will review your request and respond with next steps.

Thank you for shopping with us! We value your satisfaction and are here to assist you with any questions or concerns.