Shipping policy

Shipping Policy

1. Shipping Destinations
Currently, we ship to the United Kingdom and countries within the European Union.

2. Shipping Rates
Shipping rates are calculated based on our provider's shipping fees and will be displayed at checkout. We aim to offer the most competitive rates possible.

3. Delivery Times
Estimated delivery times are determined by our shipping provider. Orders within the UK typically arrive faster, while deliveries to other EU countries may take a bit longer. During checkout, you will see an estimated arrival time for your order.

4. Order Processing
We strive to process all orders within 24 hours (excluding weekends and holidays). Once your order is processed, it will be shipped, and an estimated delivery timeframe will be provided.

5. Shipment Tracking and Notifications
Once your order ships, you will receive a confirmation email with tracking information, allowing you to monitor your package’s progress. Please keep an eye out for this email and feel free to contact us if you have any questions regarding your shipment.

6. Carriers and Shipping Methods
We use reliable carriers as chosen by our shipping provider. Available shipping methods will be presented at checkout, tailored to your location and the selected delivery speed.

7. Shipping Delays
While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occur due to factors beyond our control (such as customs delays or increased volume during peak times). In the event of a significant delay, we will contact you as soon as possible with updated information.

8. International Fees and Customs
We strive to make the checkout experience as straightforward as possible, and the shipping fees displayed at checkout cover our costs to send your items to you. However, please be aware that orders shipping to the EU may be subject to VAT, import duties, and other customs fees, which are calculated by local customs authorities upon entry to your country. These fees are not included in the checkout price and are the responsibility of the buyer. Please check with your local customs office for more information on fees specific to your location.